Aetna EAP Clinical Counselor in Austin, Texas

Req ID: 43547BR


Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.

Fundamental Components:

Member Support Counseling Informational Services Team member support


License Required. Experience in facilitating client positive behavioral change. Strong computer & literacy skills. Bilingual applicants& Crisis intervention skills preferred. Ability to establish and maintain a high level of customer trust and confidence. 5 years of EAP, BH or Social Services experience preferred. Experience in handling mental health and psychiatric issues, & family situations.


The highest level of education required for candidates in this position is a Master's degree.


Mental Health/Licensed Clinical Social Worker


Mental Health/Licensed Professional Counselor


Mental Health/Marriage & Family Therapist


4 + years Clinical / Medical/Direct patient care (hospital, private practice)


Technical - Desktop Tools/Microsoft Explorer/1-3 Years/Power User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/Power User


Benefits Management/Understanding Clinical Impacts/FOUNDATION

General Business/Communicating for Impact/FOUNDATION

General Business/Consulting for Solutions/ADVANCED


Service/Creating a Differentiated Service Experience/FOUNDATION

Service/Demonstrating Service Discipline/ADVANCED

Service/Working Across Boundaries/ADVANCED

Telework Specifications:

Option for telework will be evaluated after a minimum of 6 months of successful performance and business needs but is not an option at this time.


EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's. We have two schedule options for this position ( 4 day or 5 day) but all include a weekend day.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care