Aetna Employee Assistance Program Clinical Counselor in Austin, Texas

Req ID: 37682BR

This position is a 5 day position- Sun-Thurs 1:30-10pmEST


In the Clinical Counselor position you will be responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time, ongoing counseling, outreach follow up, and/or lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.

Fundamental Components include, but is not limited to:

Member Support Counseling Informational Services Team member support.


Licensed Clinical Social Worker/ Licensed Professional Counselor/ Marriage & Family Therapist License; Required

3-5 years or more experience in facilitating client positive behavioral change; Required

Strong computer & literacy skills. Bilingual applicants preferred

Crisis intervention skills.

Ability to establish and maintain a high level of customer trust and confidence.

3-5 years of EAP, BH or Social Services experience; Preferred

3-5 years or more experience in handling mental health and psychiatric issues, family situations;Required


The minimum level of education desired for candidates in this position is a Master's degree.


Mental Health/Licensed Clinical Social Worker is required

Mental Health/Licensed Professional Counselor is required

Mental Health/Marriage & Family Therapist is required


Functional - Clinical / Medical/Direct patient care (hospital, private practice)/1-3 Years


Technical - Desktop Tools/Microsoft Outlook/1-3 Years/Power User

Technical - Desktop Tools/Microsoft Explorer/1-3 Years/Power User


Benefits Management/Understanding Clinical Impacts/FOUNDATION

General Business/Communicating for Impact/FOUNDATION

General Business/Consulting for Solutions/ADVANCED


Service/Working Across Boundaries/ADVANCED

Service/Demonstrating Service Discipline/ADVANCED

Service/Creating a Differentiated Service Experience/FOUNDATION

Telework Specifications:

Option for telework will be evaluated after a minimum of 6 months of successful performance and business needs but is not an option at this time.


EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Health Care