Aetna Health Coach Consultant in Chantilly, Virginia

Req ID: 42837BR

This is an office based role in Chantilly, VA. A current internal teleworker can remain working from home if they are based in the state of VA.

The required hours are as follows: Monday-Friday, 2-3 days/week working from 11:30am-8pm with the remaining days during the week 8am-5pm. An occasional Saturday is required from 9am-2pm.


The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation to engage, educate and promote/influence member's decisions related to achieving and maintaining optimal health status.

Fundamental components include but are not limited to:

Job Responsibilities

-Apply data driven methods of identification of members and be accountable to follow appropriate procedures for identifying, screening and assessing member needs

-Conduct telephonic individualized clinical assessments of member's health concerns/needs and develop a personalized condition-specific action plan

-Provide information to deepen their understanding of their medical condition and to guide the person in self- management -Screen members to identify opportunities for health services, modifiable risk factors and educational needs and provide appropriate partner referrals

-Intervene to positively affect healthcare outcomes

-Promote internal and external communication to enhance effectiveness of medical management services

-Reinforce appropriate education and monitoring; provide up-to-date health care information to help facilitate the members understanding of their health

-Assist members to be informed and actively engage with their provider in making the best health care decisions

-Evaluate the member's progress in setting and meeting established goals and revise their individualized care plan accordingly


-Requires an active, unrestricted RN license in the state of Virginia

-RN with 4-6 years of clinical experience is required

-Disease Management experience required

-Motivational Interviewing is preferred

-Excellent verbal and written communication skills

-Proficiency in use of computer applications and typing skills (>35 wpm)

-Comfortable working in a call center environment


The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Registered Nurse (RN) is required

Health and Fitness/Wellness Coach is desired


Functional - Nursing/Disease management/1-3 Years

Functional - Clinical / Medical/Disease management/4-6 Years

Functional - Medical Management/Medical Management - Disease management/1-3 Years

Functional - Medical Management/Medical Management - Educator (includes in-service/1-3 Years


Technical - Desktop Tools/Microsoft Explorer/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User


Benefits Management/Encouraging Wellness and Prevention/ADVANCED

Benefits Management/Understanding Clinical Impacts/ADVANCED

Leadership/Driving Change/ADVANCED


Benefits Management/Applying Life Cycle Intelligence/ADVANCED

Leadership/Collaborating for Results/ADVANCED

Technology/Leveraging Technology/FOUNDATION

Telework Specifications:

Willing to consider established internal telework candidate in VA.


Facilitate positive behavior change for members to improve their health. Communicate, problem solve and work effectively with people; use good judgment in new and challenging situations. Utilize motivational interviewing techinques, active listening skills, the Transtheoretical Model, mindfulness based and other evidence-based coaching techniques. Use your clinical decision making, coaching and motivational skills to support our members. Work within a multidisciplinary team. Full-time position; work hours vary from 8:30 am - 8:00 pm Monday-Friday and 9:00 am - 2:00 pm on Saturday; 3 evening shifts per week and occassional Saturday shifts are required.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care