Aetna Peer Support Specialist (VA MCD) in Chantilly, Virginia

Req ID: 43984BR


Peer Support Specialists are individuals who have lived experience with mental illness and recovery. They work alongside professional staff as equal colleagues, providing living proof that recovery is possible by serving as living examples of hope that recovery is possible. Peer Specialists have first-hand experience with mental illness and the challenges that come with it. Using personal history and experience with behavioral health challenges, peer specialists guide, coach, and mentor others who are working towards recovery. Peer Support Specialists provide flexible services which are customized to the needs of the individual, including assisting members in setting and attaining short and long term goals. Positions anticipated in Chantilly, VA.

Each of our peer specialists have a different story, one that includes lived experience, meaning they have in the past personally dealt with major mental health conditions (in-patient or out-patient), substance abuse, and/or other chronic health conditions and are successfully managing their recovery. Having lived experience makes our peer specialists uniquely qualified to assist others in their own recovery journeys because they have "been there." If you have lived experience with a mental health challenge, and have been in recovery for one year or more, then you too might be in a position to help others in their recovery from mental illness.

Fundamental Components of the Peer Support Specialist role include, but are not limited to:

Meet regularly with the member in outpatient settings, hospitals. Share coping strategies, wellness tools and other useful resources. Supports the Aetna member in achieving his/her recovery goals, reinforces the care plan, adjusting tasks to fit with the members culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations. Attend medical or mental health appointments to support the member in advocating for him or herself and getting the best care. Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting members health and treatment plan through various communication channels. Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions. Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals. Identify gaps and opportunities to strengthen systems of care within the members community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs. Uses personal experience of recovery to help a another succeed; provides one-on-one or group activities designed to share experiences, build relationships, enhance competency, and develop community living skills. Maintains frequent contact with members in order to provide support and guidance. Encourages members to participate in wellness and recovery activities at a pace that is comfortable for them.


Bilingual skills are desired. High School Diploma or G.E.D. Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word and Excel applications. Completion of a Certified Peer Support Training Program is required within one year from start date.


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


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Additional background/experience desired: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions. Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings. Exceptional communication, organizational and interpersonal skills, with attention to detail required. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment. Able to influence medical care providers as needed to adjust interventions based on members cultural, ethnic, or religious preferences. Requires the ability to travel to multiple office and home locations with personal vehicle, Reliable transportation, valid VA driver's license and automobile insurance is required. Occasional weekend hours may be required.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care