Aetna Call Center Customer Service Representative in Chicago, Illinois

Req ID: 38016BR

Candidates must be comfortable working an 8 hour shift between the time frame of 7am-7pm CST.

bswift is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. bswift is currently seeking a Call Center Customer Service Representative to join our growing team. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services.

Position Summary:

The Customer Service Representative is directly responsible for helping bswift meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.

Responsibilities include, but are not limited to:

-Educate and advise callers on their benefits, the system, and all related processes

-Process enrollment related transactions and take ownership of issues through resolution

-Research customer requests and follow up with customers as needed

-Assist with company projects and administrative tasks

-Other projects assigned as needed.


Bachelors Degree is required

3 + years of call center customer service experience is required

Must have strong verbal and written communication; must be conversational

Extremely resourceful and able to problem solve

Ability to provide exceptional customer service consistently

Schedule flexibility is required

Must be able to display a positive attitude in a fast paced environment


The minimum level of education desired for candidates in this position is a Bachelor's degree.

About bswift:

At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly, and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named on of Chicago's Best and Brightest Companies to Work For in 2014, 2015, and 2016, as well as one of the Nations Best and Brightest Companies to work For in 2014, and 2015.

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award winning culture, we'd love to hear from you!

Job Function: Customer Service