Aetna Sr Account Manager - Voluntary Insurance in Columbia, South Carolina
Req ID: 38009BR
Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.
Meets growth, retention and profitability objectives and seeks opportunities for profitable growth for assigned cases. Acts as strategic business partner to customers and producers to optimize the positioning of Aetnas products and services and to attain profitability and membership objectives. Proactively identifies at risk accounts and collaborates with management to set and execute a strategy to minimize loss. Retains and cultivates a profitable book of business by working with underwriting and segment partners to develop and execute effective renewal strategies. Monitors on an on-going basis client's product lines and services and works collaboratively across business functions to ensure customer needs and expectations are understood and key issues are addressed. Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues). Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation. Educates clients on Aetna specific policies, product information, and procedures as well as industry issues and related current topics. Serve as the SME on the broad information as it pertains to the client and working with them to make sure proper administration of their plans. Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs are met. Maintaining accurate client records including but not limited to client contact, enrollment strategy, product scope and renewal information. Responsibility for client specific reporting during the plan year and coordinating on-going meetings as needed.
Excellent communication skills. Strong motivational and leadership skills. Ability in working with team as well as individually. Ability to produce quality result in pressure situation. 4 to 6 years of account management experience or relevant work history required. Insurance license required with ability to maintain appropriate state license and appointment.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Insurance License is desired
Functional - Sales & Service/Account Management/4-6 Years
Functional - Sales & Service/Strategy development/1-3 Years
Functional - Sales & Service/Complex negotiations/1-3 Years
Functional - Sales & Service/Fully insured products/1-3 Years
Technical - Desktop Tools/Microsoft Foundation Classes/1-3 Years/End User
Sales/Selling Products and Services/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Service/Improving Constituent-Focused Processes/ADVANCED
Considered for locations outside of Columbia with travel into office as needed (ex. training). Considered for Columbia as part time telework (ex. 1 or 2 days telework).
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Sales and Service