Aetna Instructional Tech in Concord, New Hampshire

Req ID: 43764BR


Develop, install and support electronic training tools and programs, using a variety of authoring software tools, which are enabled in Aetna's technological architecture and effectively train appeal and grievance staff audiences in a cost effective, educationally-sound manner to achieve Aetna's business goals.

Fundamental Components:Utilizes desktop technology to offer a broad range of presentation and delivery strategies, including self-paced video, audio, simulations and scenarios, to develop curriculum for the Intranet as needed. Responsible for the development, roll out/ implementation and ongoing maintenance of the A&G online resource guide for all Medicaid A&G staff.Responsible for the development, roll out/implementation and ongoing maintenance of A&G oversight team training materials.Performs quality reviews to ensure program meets quality and design standards. Effectively integrates programs into Aetna's technological architecture and learning management system. Researches new eLearning tools and evaluates such technologies for support of training initiatives to improve and facilitate the design and development of Aetna eLearning programs.May deliver training in person as needed.Other projects as assigned.BACKGROUND/EXPERIENCE desired:Strong technical/software skills, including any combination of the following: Microsoft suite, Dreamweaver, Front Page, Authorware, Flash, Adobe Photoshop, Audio and Graphic software. Prefer Expert in HTML and JavaScript and/or experience in web development, design and graphic design.Previous exposure to Medicaid is preferred.EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Functional - Learning/Implementation/1-3 Years

Functional - Learning/Design - TBT/1-3 Years

Functional - Learning/ISD Methodology/1-3 Years


Technical - Aetna Applications/Aetna Learning Center (formerly LMS)/1-3 Years/System Support


General Business/Communicating for Impact/FOUNDATION

Technology/Leveraging Technology/ADVANCED

Leadership/Driving a Culture of Compliance/FOUNDATION

Telework Specifications:

Must live within driving distance of any Aetna office.


This position will solution for technology based training delivery systems and will also participate in the development of A&G program training materials. It is a fast-paced team with lots of exposure to all of the Medicaid health plans.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Workforce and Talent Development