Aetna INT Assoc Account Manager in Dallas, Texas

Req ID: 38090BR

POSITION SUMMARY:

Account management and business retention for Aetna International products and services in support of profitable growth and other business objectives. Provides proactive account management, development of strong relationships for existing customers in assigned business segments, products and geographies. Supports lead account managers who are the account owners.

Fundamental Components:

  • Develops and executes customer service strategy: Meets with customers frequently via phone, leads calls and webex meetings, and at times meets customers in person with the Account Manager.

  • Engages in frequent email correspondence, discusses services levels and expectations, shares process improvements, discusses operation of benefits plans, identifies gaps in service levels, determines root causes and develops solutions and leads resolution of issues, engages and monitors other Aetna departments to implement.

  • Candidate will support client needs at times in multiple time zones.

  • Responds to customers requests for network analysis, benefit plan design changes, benefit questions, and clarifications on billing, eligibility, and claims processes.

  • Collaborates with account management team to achieve growth/renewal objectives.

  • Assists in preparation of reports.

  • Manages all plan administration activities, including installation, plan set-up, eligibility, billing and contract drafting by working proactively with support areas; signs-off on ID cards.

  • Manages member communications strategies for each customer.

    BACKGROUND/EXPERIENCE desired:

  • 3-5 years health benefits industry, project management, and customer service experience preferably with complex accounts

  • Insurance license, as required by state law.

    EDUCATION:

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    LICENSES AND CERTIFICATIONS:

    Insurance/Insurance License is desired

    Project Management/ is desired

    Claims/ is desired

    FUNCTIONAL EXPERIENCES:

    Functional - Sales & Service/Account Management/1-3 Years

    Functional - Project Management/Cross-functional project management/1-3 Years

    Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years

    Functional - Underwriting/

    TECHNOLOGY EXPERIENCES:

    Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

    Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

    Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

    Telework Specifications:

    THIS POSITION CAN BE BASED IN Dallas, ANY US LOCATION AND CAN BE OFFICE-BASED OR WORK AT HOME; training period in the office may be required

    ADDITIONAL JOB INFORMATION:

    Engage in the exciting world of account management in a leading sales and service organization. Learn international benefits with a focus on health plans. Opportunities for advancement abound for the right candidate.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service