Aetna Middle Market Associate Account Manager in Dallas, Texas

Req ID: 37468BR

This is an office based role in Dallas, TX.

POSITION SUMMARY

Responsible for supporting the account management team under the direction of the director of account management for the middle market retention and growth sales to include all aspects of servicing the accounts on the book of business for the assigned market.

Fundamental Components include but are not limited to:

Claims review and providing processing knowledge, case installation set-up support, attending health fairs and providing open enrollment meetings support.

BACKGROUND/EXPERIENCE

3-5 years industry or customer service experience preferably with complex accounts

An Insurance license will need to be obtained once hired

Prior background in claims processing, eligibility, and billing

Proficiency in Excel, Word, and PowerPoint

EDUCATION

The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

LICENSES AND CERTIFICATIONS

Customer Service/ is desired

FUNCTIONAL EXPERIENCES

Customer Service

TECHNOLOGY EXPERIENCES

Technical - Aetna Applications

Technical - Desktop Tools/Microsoft Foundation Classes//

DESIRED SKILLS

Service/Demonstrating Service Discipline/FOUNDATION

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service