Aetna Case Management Coordinator in Downers Grove, Illinois

Req ID: 42700BR


Provide Case Coordination to Medicaid Members as part of the Colbert Consent Decree. Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate

appropriate healthcare outcomes for members by providing care coordination, support and education for members

through the use of care management tools and resources.

Fundamental Components:

Evaluation of Members:-Through the use of care management tools and information/data review, conducts

comprehensive evaluation of referred members needs/eligibility and recommends an approach to case resolution

and/or meeting needs by evaluating members benefit plan and available internal and external programs/services.

Identifies high risk factors and service needs that may impact member outcomes and care planning components with

appropriate referral to clinical case management or crisis intervention as appropriate.

Coordinates and implements assigned care plan activities and monitors care plan progress.Enhancement of Medical Appropriateness and Quality of Care:- Using holistic approach consults with case managers,

supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives;

presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

Identifies and escalates quality of care issues through established channels.

Utilizes negotiation skills to secure appropriate options and services necessary to meet the members benefits and/or

healthcare needs.

Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/

behavior changes to achieve optimum level of health.

Provides coaching, information and support to empower the member to make ongoing independent medical and/or

healthy lifestyle choices.

Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, Evaluation and Documentation of Care:- Utilizes case management and quality management processes in

compliance with regulatory and accreditation guidelines and company policies and procedures.

Demonstrates skills of flexibility, independence, organizational ability, willingness to work with a team and passion for assisting class members of the Colbert Consent Decree.


Managed Care experience; preferred

Experience managing a caseload; required

2 years experience in behavioral health, social services or appropriate related field equivalent to program focus; required


The highest level of education required for candidates in this position is a Bachelor's degree or equivalent experience, Master's preferred.


Mental Health/ is desired

Medical/ is desired


Functional - Clinical / Medical//1-3 Years

Telework Specifications:

Provides field case management in the Cook County area. Required to be in office in Downers Grove weekly for meetings.


The CMC would be joining an engaged, passionate, supportive team where their independence and voice is valued. Will gain insight and skills across a spectrum of clients and presenting problems.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care