Aetna Clinical Care Manager in Downers Grove, Illinois

Req ID: 38114BR


Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and

behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination

of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective


Fundamental Components:

Assessment of Members:

Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred

members needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating members

benefit plan and available internal and external programs/services.- Applies clinical judgment to the incorporation of

strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and

resolution of member issues.

  • Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical

    crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically

    indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.


    3-5 years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required.

    Case management and discharge planning experience preferred

    Managed Care experience preferred

    Crisis intervention skills preferred


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Nursing/Registered Nurse is required

    Mental Health/Licensed Clinical Social Worker is required

    Licensed Clinical Professional Counselor is required


    Functional - Customer Service//1-3 Years

    Functional - Medical Management/Medical Management - Case Management/1-3 Years


    Opportunity for work at home after proven productivity

    Wellness benefits

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Health Care