Aetna Account Client Manager in Fresno, California

Req ID: 37804BR

POSITION SUMMARY

Sales, account management and business retention for Aetna products and services in support of profitable growth and other business objectives.

Works with regionally-aligned team to develop strong personal and collaborative relationships with an assigned book of business and to achieve customer satisfaction, revenue, membership, and earnings objectives.

Fundamental Components:

Accountable for building and maintaining strong relationships with their book of business to achieve growth and renewal objectives.

Responsibilities include delivering renewals, cross-sale, upsale, and growing sales.

May spend time answering calls from brokers regarding renewals, benefits, plan changes, upsells, and cross-sales.

Ratio of staffing aligned to number of cases and average membership per case.

Refers customers to Aetna Answer Team for all service requests and issues.

Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs are met.

Offers creative product and service solutions to address clients evolving needs.

Monitors on an on-going basis clients product lines and services to ensure clients needs are being met.

Exhibits the following Employee Behaviors

BACKGROUND/EXPERIENCE desired:

0-1 year relevant experience.

Strong account management and sales orientation.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

Education and Certification Requirements

Bachelor's degree in a closely-related field, or equivalent combination of education and experience.

Appropriate state licensure to sell insurance as required, subject to product sold.

Current Account Associates interested in the Account Client Manager position must earn their license within six months in order to be eligible for consideration.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service