Aetna COBRA Account Coordinator in Grand Rapids, Michigan

Req ID: 38021BR

POSITION SUMMARY

The Account Coordinator is responsible for performing all of the functions required to fulfill regulatory and client expectations on behalf of COBRA, Retiree, and LOA participants and to meet the needs of our customers. Performs research and analysis of multiple data sources to meet business and client needs.

Fundamental Components:

Process enrollments, ensure proper allocation of payments and compliant and timely participant communications. Receive and manipulate data files and import into billing system. Verify output and system updates are accurate. Maintain data in the billing and bswift systems, ensuring the two systems remain in sync Manage participant phone queue calls, including: tier 1 & 2 calls to completion. Consult, resolve or refer to Account Manager on tier 3 calls. Prepare employee and employer communication documents, such as letters, statements and month end reports Performs research by gathering and analyzing information, may require manipulating data and/or synthesizing from multiple sources. Translates detailed data into constructive data and information. Documents specifications and process. Assist with ad hoc client projects as needed and assigned

BACKGROUND/EXPERIENCE desired:

Bachelors Degree or equivalent experience. Data interpretation and analysis experience. Healthcare and/or customer service background. Demonstrated skill in data gathering, interpretation & data presentation. Familiarity with databases and comfortable generating reports Working knowledge of Microsoft Office products: Excel, Word, PowerPoint

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

ADDITIONAL JOB INFORMATION

Aetnas bswift is about more than just doing a job. We are developing solutions to improve the quality and affordability of healthcare. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Job Function: Health Care