Aetna Supervisor, Plan Sponsor Support - Medicaid in Harrisburg, Pennsylvania

Req ID: 37631BR

Supervisor, Plan Sponsor Support - Medicaid

Position Summary:

Supervise individual units responsible for the implementation, preparation, processing and maintenance of enrollment, billing and other benefit plan information for members. Support and consult with team by utilizing Aetna policy guidelines in accordance with Key performance measures to ensure accuracy and customer satisfaction.

Fundamental Components:

Supervises, mentors and directs a team responsible for plan administrative functions or functional support areas.

Develops, trains, evaluates and coaches staff to provide cost effective decisions within Plan Sponsor Services or Implementation Services while ensuring operating standards are met; continually assesses individual and team performance against key business objectives and provides candid and timely developmental feedback.

Ensures policy and procedures associated with post implementation and on-going benefit administration services satisfy regulatory compliance requirements

Monitors and reports on the level of overall customer satisfaction against quality assurance, audit, and performance management initiatives; works to promote continuous process improvement relative to achieved results.

Acts as a liaison between staff and other areas, including management, plan sponsors, marketing, etc., communicating workflow results, ideas and solutions.

May direct the installation of new accounts and /or ongoing maintenance in support of department objectives.

Establishes a clear vision aligned with company values; motivates others to balance customer needs and business success.


Attention to detail and accuracy.

Problem solving skills.

Math and accounting skills.

Analytical skills.

Technical skills.

Strong leadership skills.

Strong verbal and written communication skills.

Negotiation skills.

Takes personal accountability for results


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Aetna Better Health is looking for caring people who share our vision of helping to provide innovative, community-based health care to AETNA members . Aetna Better Health is a great place to work. As an employee, not only will you be helping others, youll be part of a team just as dedicated as you. Our company values diversity and is dedicated to helping you achieve your career goals.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Customer Service