Aetna Consumer Experience Coordinator in Hartford, Connecticut

Req ID: 43872BR

POSITION SUMMARY

Responsible for supporting the CXT programs that will transform the consumer experience, create a culture of consumer advocacy and drive retention and satisfaction.

Fundamental Components:

*Support the CXT lead in all manners of program coordination including cross-functional meetings

*Define and manage the new consumer journey mapping warehouse

*Support the CXT lead on identifying and blending the intersections within the JV experience teams and the multi-cultural experience manager to drive toward a holistic approach to CX and journey mapping

*Lead the decommissioning process of major large-scale communications (e.g. newsletters)

*Support the CXT lead in budget management by tracking initiatives spend against budget

*Learning how a consumer-centric mindset and becoming an evangelist for the same

*Gain exposure in Voice of the Customer (VOC) work with Enterprise Intelligence and Analytics that are necessary for mapping and improving consumer journeys

BACKGROUND/EXPERIENCE desired:

Bachelor's Degree ( Business, Communications or Social Sciences preferred)

1+ years in a role requiring the management of multiple priorities, preferably in a consumer-centric organization. Product, Marketing, Communications, Brand Management, Consulting, or similar function.

Ability to travel for in-person meetings with vendors, agencies and Aetna client stakeholders anywhere in the US.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Marketing/ is desired

Project Management/ is desired

Communications/ is desired

FUNCTIONAL EXPERIENCES

Functional - Administration / Operations/Budget coordinator/1-3 Years

Functional - Communications/Communication Development - Executive level presentations/1-3 Years

Functional - Project Management/Project management training/1-3 Years

Functional - Marketing//

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/Power User

Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User

Telework Specifications:

Must work an office in one of the following cities: Hartford, CT, Wellesley,MA or NYC. Hartford-preferred

ADDITIONAL JOB INFORMATION

Join us as we create a new department driving the Aetna strategy around consumer-experience, journey mapping and transformational programs. If you want a fast-paced job where no two days are the same and the opportunity to grow is a possibility, then bring your entrepreneurial spirit to our team.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Marketing