Aetna Consumer Experience Investments Lead - 45353BR in Hartford, Connecticut

Req ID: 45353BR


Office of the Consumer Mission:

We will transform the consumer experience, create a culture of consumer advocacy, and drive improved satisfaction and retention.

We will do this through a combination of consumer-focused measures, Journey focused CX re-design, cross-functional change management, analytically targeted campaigns and enabling consumer technologies.

Fundamental Components:

-Responsible for generating, quantifying and defending Consumer Experience business cases and investments.

-Works in partnership with the Office of the Consumer Program Office and across the Aetna Enterprise to understand hard and soft costs and benefits of prospective investments.

-Responsible for budget management and interfacing with Finance and Accounting and creating a tracking process for Consumer Experience budget managers (MarTech, VoC, AIS, Analytics, Data Management, Agency, etc.)


-5+ years in financial roles/experience with one or more of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, and/or risk management consulting.

-Experience with moderate scale initiatives with moderate degree of complexity. Operational experience in a relevant discipline. Designing finance business cases


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Job Function: Management