Aetna Dir, Lean & Six Sigma / Contin in Hartford, Connecticut

Req ID: 37974BR


The Consumer Health & Services (CH&S) Director, Achieving Business Excellence (ABX) will provide leadership to achieve a long-term sustainable business operation and cost structure. Additionally, this position is tasked with assessing and improving cross functional processes within CH&S and the businesses we serve to drive simplicity, transform constituent experience, and align to the desired strategy and culture. CH&S includes direct revenue producing businesses (Medicity, ActiveHealth, iTriage, bSwift, Pharmacy) and non-revenue services (Network & Clinical Services, Marketing, Analytics, Consumer).

Fundamental Components:

Responsibilities include but are not limited to the following:

Identifying, measuring, and facilitating changes to major process flows, the organizations structure, etc.

Defining the balanced scorecard business metrics and implementing a management process and playbook for each business to focus on customer experience and business agility with the purpose of achieving best-in-class performance.

Setting priorities and overseeing work streams under the sponsorship of the Executive Vice President of CH&S and the Sr. Executive Leadership Team.

Driving Aetnas Achieving Business Excellence program across CH&S to achieve productivity gains and acquisition synergies. In 2017 deliver $78M in SG&A run rate savings

Building the Achieving Business Excellence competency in CH&S to use the right tools for the desired outcome. Training employees on the practical application of proven tools and methods including Value Stream Mapping/Design, Relentless Root Cause Analysis, Kaizen and Mistake Proofing.

Determining direct resource needs, engaging cross-functional resources, and partnering with business stakeholders to build a strong team to achieve the objectives outlined above.


10+ years experience with several of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, and/or risk management consulting.

Experience with enterprise-wide and/or cross-functional large scale initiatives with high degree of complexity.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Management/Management - Process and quality improvement/More Than 10 Years

Functional - Project Management/Project Management Consulting/7-10 Years

Functional - General Management/Profit & loss accountability/4-6 Years

Functional - Quality Management/Six Sigma/7-10 Years

Functional - Learning/Internal constituents (i.e., management, employees)/4-6 Years


Technical - Desktop Tools/Microsoft PowerPoint/More Than 10 Years/End User

Technical - Desktop Tools/Microsoft Visio/7-10 Years/End User

Technical - Database/Microsoft Access/4-6 Years/End User


General Business/Consulting for Solutions/MASTERY

Leadership/Driving Change/MASTERY

Leadership/Driving Strategic and Organizational Agility/MASTERY


Finance/Profit and Quality Vigilance/MASTERY

Leadership/Creating a World Class Workforce/MASTERY

Service/Working Across Boundaries/MASTERY


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Management