Aetna Director of Privacy Operations - 38964BR in Hartford, Connecticut

Req ID: 38964BR


The Director of Privacy Operations will be responsible for management of privacy strategy, administration and tools and for providing leadership for the consistent improvement and optimization of privacy processes. This position will partner on a highly collaborative basis with other leaders in the privacy organization to provide tools, processes and improvements which support privacy compliance, risk management and strategic goals.

Fundamental Components:

Responsibilities include but are not limited to the following:

Overseeing the identification and tracking of privacy key risks, metrics and data; integrate metrics into initiative planning and operations for optimal results

Managing and improving privacy policies, procedures, tools and forms

Managing privacy program administration to support compliance and risk management, including regulatory complaints, reporting, inquiries and audits, vendors, mailing and other communication processes, systems, data capabilities

Driving change in order to improve the operational efficiency, performance results, and organizational effectiveness of the privacy program within privacy and with key business and security stakeholders, including oversight of ABX initiatives

Managing the privacy training and awareness library and collaborating with privacy counsel to identify and implement improvements in training and awareness resources, delivery and tracking

Managing processes for regulatory change monitoring and dissemination

Managing key cross team initiatives including staff integration, system improvements

Acting as a resource to other privacy leaders and the privacy organization to support best practice operations and proactively identify opportunities for improvement

Assisting with financial management of the privacy program to meet allocated budget

Maintaining or developing a working knowledge of privacy and security regulatory requirements, risk issues and external environment

Managing staff including matrixed resources and leading teams


10+ years insurance industry and project management experience

Proven project management and organizational skills; experience with enterprise-wide or complex cross-functional initiatives and processes

Creating a culture of continuous improvement

Multiple years proven leadership experience setting strategic direction and influencing change resulting in demonstrated positive outcomes


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Project Management/Evaluating success/lessons learned/7-10 Years

Functional - Management/Management - Data tools: building and utilization/7-10 Years

Functional - Project Management/Risk Management/7-10 Years

Functional - Project Management/Issue identification and analysis/7-10 Years


Technical - Desktop Tools/Microsoft Word/7-10 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User

Technical - Desktop Tools/Microsoft Project/7-10 Years/End User


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.


Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Management