Aetna Marketing Communications Account Manager in Hartford, Connecticut

Req ID: 42841BR

POSITION SUMMARY

Unique opportunity to join a fast-paced, growing health care communications agency within Aetna. Responsible for managing innovative and unique communication strategies/projects for new and existing customer accounts. Client facing and revenue generating role.

Fundamental Components:

Customized Communications Group (CCG) is a creative agency within Aetna that produces custom communications for customers using print and digital media. In this role, you will:

  • Cultivate strong relationships with assigned customer accounts

  • Present/articulate Customized Communications Group capabilities to a broad audience

  • Listen carefully to each customer's challenges to assess communication opportunities

  • Brainstorm ideas, suggestions and recommendations with the team

  • Prepare and deliver proposals and price estimates

  • Manage projects from start to finish (print, web, multi-media)

  • Prepares creative brief and project timeline

  • Provides guidance and direction to the team to be sure all aspects of the project align with customer expectations

  • Reviews all creative concepts for client readiness

  • Shares concepts with client at each stage of development; provides client feedback/direction to creative team.

  • Coordinates legal, QCC and other required reviews

  • Monitors project timelines and budget

  • Bills projects within 30 days of completion, contributing to revenue goals

  • Tracks and monitors billable time

  • Proactively shares ideas and suggestions with team (project results, metrics, best practices)

  • Recommend process improvements and enhancements

    BACKGROUND/EXPERIENCE desired:

    Professional with 3+-5 years in health care communications or related experiences

    Strong understanding of employee benefits and wellness programs

    Excellent communication skills (written and verbal)

    Outstanding collaboration skills

    Previous communication/marketing experience

    Able to manage communication projects using a variety of media (print and digital)

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES

    Functional - Communications/Member communications/4-6 Years

    Functional - Project Management/Communications Management/4-6 Years

    Functional - Marketing/Communications/4-6 Years

    Functional - Sales & Service/Account Management/4-6 Years

    REQUIRED SKILLS

    General Business/Communicating for Impact/ADVANCED

    Service/Creating a Differentiated Service Experience/ADVANCED

    Service/Providing Solutions to Constituent Needs/ADVANCED

    DESIRED SKILLS

    Finance/Delivering Profit and Performance/ADVANCED

    ADDITIONAL JOB INFORMATION

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Marketing