Aetna MMA Account Associate in Hartford, Connecticut

Req ID: 36345BR


Supports account servicing for assigned constituents (producers, plan sponsors, customers), in our Connecticut, Middle Market customer segment.

Fundamental Components:

Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.

Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.

Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.

May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.

May assist in constituent training on product and policy questions.


2-5 years of health insurance industry experience preferred.

Knowledge of sales support and underwriting functions is preferred


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License/CT is desired (candidate will be required to obtain license after starting this position)


Functional - Sales & Service/Account Management/

Functional - Management/Management - Project management (non-IT)/


Leadership/Collaborating for Results/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION

Service/Working Across Boundaries/FOUNDATION

Telework Specifications:

This position will be in the Hartford, CT office with no telework.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Job Function: Sales and Service