Aetna Production Manager - Marketing Support Unit in Hartford, Connecticut

Req ID: 37797BR

POSITION SUMMARY

This position oversees the production of critical network reporting for internal and external clients; including network adequacy and disruption for customer prospects and state network filing support.

Fundamental Components:

Establishes a clear vision aligned with company values; motivates others to balance customer needs and business success

Develops, trains, evaluates, and coaches staff to provide accurate, efficient reporting and excellent customer service which ensuring operating standards, policies, and procedures are met; continually assesses individual and team performance against key business objectives and provides candid and timely developmental feedback

Track and monitor incoming request; review case information for completeness prior to submission; distribute assigned work to staff

Reviews complex cases for completeness and compliance with guidelines

Monitors, analyzes, and researches issues and trend data, with the ability to make recommendations to management

May answer questions from constituents regarding network access or disruption reporting

BACKGROUND/EXPERIENCE desired:

Knowledge of network adequacy reporting and/or disruption reports

Production environment experience

Consultative and solutions oriented

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

Functional - Management/Management - Project management (non-IT)/7-10 Years

Functional - Marketing/Sales support/4-6 Years

Functional - Sales & Service/Management: < 25 employees/4-6 Years

TECHNOLOGY EXPERIENCES

Technical - Database/Microsoft Access/4-6 Years/Power User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

REQUIRED SKILLS

General Business/Communicating for Impact/ADVANCED

Leadership/Collaborating for Results/ADVANCED

Leadership/Engaging and Developing People/ADVANCED

DESIRED SKILLS

General Business/Maximizing Work Practices/MASTERY

Service/Improving constituent-focused Processes/MASTERY

Service/Managing Organizational Dynamics/ADVANCED

Telework Specifications:

Flexible telework / office-based schedule (must live near Hartford office location)

ADDITIONAL JOB INFORMATION

This position has direct ownership of our basic network story production for our customers. It is a dynamic environment that allows you to have the pulse of customer trends and concerns at your fingertips. The successful candidate will build positive relationships with our sales support and field functions, assist in the prioritization of a multi-segment department, and provide necessary feedback to our technical teams on trends and new enhancements.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service