Aetna Pharmacy Technician II in Kansas City, Missouri

Req ID: 45322BR


The doctor calls department is responsible for communications between the pharmacy and a doctor's office. They also resolve insurance rejections due to the patient's plan design and work drug supply issues.

Fundamental Components:

The doctor calls team is responsible for being the liaison between Aetna Rx Home Delivery and various prescriber offices. - Providing good customer service to prescriber offices as well as other internal departments within the pharmacy - Take verbal prescriptions from prescriber offices - Clarify prescription information from prescriber offices - Resolve insurance rejections due to a member's plan design - Resolve drug supply issues


Proficiency in computerized pharmacy systems and software applications required.

Understanding of medical and pharmacy terminology.


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Pharmacy/Pharmacy Technician is desired


Benefits Management/Interacting with Medical Professionals/ADVANCED

General Business/Communicating for Impact/ADVANCED

Leadership/Driving a Culture of Compliance/ADVANCED


General Business/Turning Data into Information/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Offers to all candidates are contingent upon a background investigation - no individual with a felony drug conviction may be hired at this facility.

Job Function: Pharmacy Mail Order Delivery