Aetna Manager - Provider Operations in Louisville, Kentucky

Req ID: 39132BR

POSITION SUMMARY

Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.

Fundamental Components:

-Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met

-Develops, monitors and reviews performance reports and service performance trends for accountable workflows against the plan and recommends specific actions or remedies as necessary

-Understands how to manage inventory, develop and implement processes, and create effective quality monitoring programs.

-Professional presence when speaking with leaders

BACKGROUND/EXPERIENCE desired:

5+ years experience in managing high volume transaction processing, financial management, project delivery, production, systems analysis and application program development.

Healthcare experience

Process Development

Multiple years proven leadership experience setting strategic direction and influencing change, resulting in quantifiable business impacts

Project Management experience preferred

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

The opportunity to develop an operations team to have a positive impact on the Medicaid provider population.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service