Aetna Medicare Contact Specialist in Metairie, Louisiana

Req ID: 43026BR

POSITION SUMMARY

Responsible for the administration of all aspects of the Louisiana and Alabama Individual Medicare departments contact/lead management. Collects data and provides reports and analysis for a broad range of performance measurements. Contributes to problem solving and process design performance review. Helps to schedule and attends Member and Sales meeting events during AEP and throughout the year. Ensuring that High Issue Rates are Maintained. Works with their Sales Leader to maintain Compliance within the Market. Manages the lead distribution process to field reps and brokers. Monitors Rep/Broker lead closing ratios to maximize lead performance within the Market.

Fundamental Components:

Manages the contact management process by controlling the lead distribution, determining lead assignments, collecting results, and selecting the disposition and/or next steps for each lead after reviewing, researching and analyzing performance metrics and other performance related factors.

Identifies, evaluates, and analyzes departmental sales performance. Generates reports and performance data for review and trend analysis. Reviews and analyzed other marketing information (such as the No-Call List) together with lead management performance data.

Responsible for the data integrity of all contact/lead management system data. Identifies contact/lead management system enhancements and makes recommendations to appropriate senior management. Serves as System Administrator for the departments contact/lead management system; performs all system updates as appropriate. Ensures compliance with all state and federal regulations.

Conducts system training for sales and administrative staff within an assigned geographic area.

Provides ongoing oversight and instruction for new departmental staff.

Conducts analysis of area membership and other related marketing information. Makes recommendations for direct mailings and volume of printed materials required.

May review member marketing materials for accuracy of content. Makes all plan specific revisions as required.

May participate in selling Medicare products to qualified prospects to help meet production quotas.

May participate in the recommendation of departmental process improvements.

Attends internal sales meetings, training, and other company events as requested by management.

Performs other duties as required.

BACKGROUND/EXPERIENCE desired:

Appropriate state license to sell insurance as required by state law, subject to product sold.

Previous (2-4 years) related Medicare telemarketing or direct sales experience.

Demonstrated experience of strong communication and presentation skills

Ability to use standard corporate software packages and corporate applications.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life and Health Insurance License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years

Functional - Project Management/Time Management/4-6 Years

Functional - Marketing/Communications/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User

Telework Specifications:

Option for telework will be evaluated after a certain period of employment

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service