Aetna Eligibility Consultant in Moon township, Pennsylvania

Req ID: 42487BR


The Eligibility Consultant position is responsible for the processing of Medicare return mail for Aetna Medicare product membership in accord with regulatory guidelines. The position will perform functions associated with the indexing, research, delivery and issuance of printed Medicare member materials.

Fundamental Components:

The Eligibility Consultant role will support the function of the Medicare Member return mail team. Primary tasks include electronic indexing of USPS return mail, use of internal systems to investigate and update member demographics, queue and reprint of returned Medicare member correspondence, and the delivery of interoffice mail. The position requires the ability to switch between multiple tasks while adhering to established production and quality standards. The role requires that the candidate have basic data entry and computer literacy skills. The role requires effective communication with team members, as well as internal customers.


High School diploma or GED is REQUIRED.

Ability to lift up to 40 lbs. is REQUIRED.

Previous data entry experience (1-3 years) is REQUIRED.

Previous desktop computer experience preferred.


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Functional - Customer Service/Customer service - production environment/1-3 Years


Technical - Operating Systems/Windows/1-3 Years/End User


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service