Aetna Consumer Experience (CX) Project Manager in New York, New York

Req ID: 43196BR


Consumer Engagement focuses on improving the experience and engagement of members across all lines of business. This position will be responsible for leading important Consumer Experience (CX) cross-functional projects that require either a quick improvement or a long-term transformation. The position will work in collaboration with the CX Journey leads and CX Market leads.

Fundamental Components:

Lead cross-functional CX programs (including some with quick turnaround) identified through the CX governance and journey mapping that are LOB agnostic and scalable across the enterprise Utilize strong project management skills with primary focus on the consumer lens including setting project direction, articulating project deliverables, motivating cross-functional team and incorporating metrics to define success Deliver project solutions that support the CX Guiding Principles, CX Journey Playbook and company strategy (in collaboration with CX Journey specialists) Incorporate/activate voice of the consumer feedback with Enterprise Intelligence as part of project deliverable Identify project intersections and impact on Enterprise projects in flight Identify test and control parameters as part of project solution recommendation. Execute and incorporate results into final project deliverable Track project, provides routine status updates and identify issues within the project that create risk to the project or the internal stakeholders and escalate at appropriate times Build communications and socialization plans for implementation to ensure all impacted parties are aware of impact and needs


7+ years related work experience. 3-7+ years of experience as SME Exceptional cross-functional project management experience (must include more than technical/IT projects)


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.FUNCTIONAL EXPERIENCES

Functional - Marketing/Communications/4-6 Years Functional - Project Management/Cross-functional project management/7-10 Years Functional - Project Management/Evaluating success/lessons learned/4-6 Years


Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User


General Business/Communicating for Impact/ADVANCED General Business/Demonstrating Business and Industry Acumen/ADVANCED Leadership/Collaborating for Results/ADVANCED


Leadership/Anticipating and Innovating/ADVANCED Leadership/Developing and Executing Strategy/ADVANCED Leadership/Driving a Culture of Compliance/FOUNDATION

Telework Specifications:

No telework. Position must be based in a Marketing Hub; Hartford, Wellesley, NYC or Chicago


This is a chance to join a key new department being built from the ground up that has impact across all lines of business and functional areas. Help create a consumer-centric culture change. Opportunity for exposure to nearly every area of the company in a discipline that is strategic to Aetna as a whole. Come be a part of something that creates a core competency that will be unique to the industry yet distinctly Aetna by delivering the new brand promise to our consumers and help drive growth

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Marketing