Aetna Digital Marketing – Solution Adoption Program Manager in New York, New York
Req ID: 42976BR
Aetna s Marketing Technology (MarTech) new Solutions Adoption program combines implementation and onboarding of digital marketing technologies and/or new solutions in close collaboration with the lines of businesses (LOB). The team is responsible for managing the execution of Adoption projects including delivering LOB (client) presentations, guiding clients through digital asset development (product suite, and platform ecosystem), developing strategic recommendation to clients regarding digital need assessment and marketing technology opportunities to achieve higher member engagement, retention, and satisfaction. The team will work closely with MarTech s peer teams (Strategy and Planning, Solutions Foundry, Tech Architecture) as well as Branding, Commercial and Government Marketing, Member Engagement, Sales, Legal and Compliance, and the Lines of Businesses. POSITION SUMMARY
Responsible for the Rollout Out and Adoption of Digital Marketing Technologies (MarTech) and the penetration of such in close collaboration with the lines of businesses (LOB) in support of organizational goals. Will manage multiple work-streams across multi-disciplinary groups to achieve the goals of the initiative. Has accountability for all aspects of an engagement including project plan definition and execution, milestone management, risk and issue mitigation, and KPI/metrics articulation and monitoring. Responsible to the Head of Solution Adoption. Works closely with MarTech s peer teams (Strategy and Planning, Solutions Foundry, Tech Architecture) as well as Branding, Commercial and Government Marketing, Member Engagement, Sales, Legal and Compliance, Lean and Six Sigma, and the Lines of Businesses. Partners with Training and Technical SMEs within Solution Adoption and Technology Architecture to accomplish goal.
Fundamental Components:- Manage end-to-end delivery of digital technologies for a line of business articulating and managing the engagement through a comprehensive project plan within the defined scope of work. Manage milestones, issues, risks. Responsible for connection points across organizations, engagement of partners across creative, Lean Six Sigma, compliance, security teams.- Develop strong and thoughtful relationships and deep understanding of technology needs and strategies for assigned Line of Business. Consultative influencing mindset.- Track client (LOB) penetration, metrics, outcomes and product functionality use related to adoption services.- Apply Change Management techniques to ensure adoption success- Identify continuous improvement opportunities to refine program and improve customer outcomes.- Achieve 80% successful customer adoption within 60 days of solution kickoff.
BACKGROUND/EXPERIENCE desired: - 5-8 years Project and Program Management experience- 3-5 years IT experience with particular focus on business facing implementation role- 3-5 years of digital marketing with a focus on solution delivery and engagement model- Solid experience in the industry with deep understanding of commercial and government businesses - Cross-functional leadership experience, program management experience, influencing, and change management skills - Exceptional written and verbal communication skills, including listening and ability to explain complex ideas and technologies through- Willingness to work outside of defined job description to establish new process or find a solution to new problems- Ability to influence peers, leadership and lines of businesses (without having direct control)- Change Management experience desired
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Project Management/Project Management Professional (PMP) is desired
Project Management/Lean Six Sigma is desired
Marketing/ is desired
Functional - Project Management/Project Leader/4-6 Years
Functional - Information Technology/Project management/4-6 Years
Functional - Marketing/Sales support/4-6 Years
Functional - Communications/Employee communications/1-3 Years
Leadership/Developing and Executing Strategy/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Management