Aetna Care Management Associate in Phoenix, Arizona

Req ID: 38164BR

This is an office based role in Phoenix, AZ.

This role will require an 8 hour shift between the time frame of 7am-7pm. Weekends and holidays will also be required.


This is a position in a call center environment speaking with providers. The Rep will create behavior health prior authorizations via phone or fax. They will coordinate with clinical staff members for review. Office Hours will be 7 am -7 pm seven days per week with possible expansion on those hours.

Fundamental Components include but are not limited to:

Claims experience, learning to create authorizations, and exposure to the Integrated Behavioral/Physical health environment.


2-4 years experience as a medical assistant, office assistant or other clinical experience is preferred

2-4 years in a call center environment is preferred

1 year minimum of healthcare experience is required


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Health Care