Aetna MMA Sr Account Manager in Phoenix, Arizona

Req ID: 37971BR

POSITION SUMMARY

The position will be a strategic point of contact for our Key customers, by providing consultative support, strategic guidance, financial analytics while retaining profitable business.

Fundamental Components:

Achieves individual cross sell, growth/retention targets and customer satisfaction levels. (*)

Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. (*)

Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. (*)

Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. (*)

Proactively identifies potential service issues and takes steps to resolve those service issues that arise. (*)

May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. (*)

Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. (*)

Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities). (*)

BACKGROUND/EXPERIENCE desired:

5-10 years Strategic Account Manager experience working with complex, multi-site, alternate funded benefit programs.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life and Health Insurance License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/4-6 Years

Functional - Sales & Service/Complex negotiations/4-6 Years

Functional - Sales & Service/Self insured/stop loss products/4-6 Years

Functional - Sales & Service/Alternate funding products/4-6 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/7-10 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User

Technical - Desktop Tools///

REQUIRED SKILLS

Sales/Selling Products and Services/ADVANCED

Service/Providing Solutions to Constituent Needs/ADVANCED

Leadership/Developing and Executing Strategy/ADVANCED

DESIRED SKILLS

Leadership/Collaborating for Results/ADVANCED

Service/Case Administration/MASTERY

Leadership/Driving a Culture of Compliance/FOUNDATION

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service