Aetna SH Account Associate in Phoenix, Arizona

Req ID: 43218BR


On-site campus Account Representative to provide customer service support to Arizona clients and their insured students. The successful candidate will assist the management team in development and distribution of internal/external communications pertinent to student health and will work with each school to attend client orientations, health fairs, and in-school service meetings as needed.

Fundamental Components:

Independently function and problem solve using critical thinking skills

Exhibit and practice effective organizational skills necessary to manage competing priorities and meet established client expectations.

Provide high quality deliverables, according to specification, with high quality.

Demonstrate acceptable product and industry knowledge to effectively administer designated case program(s).

Exhibit advanced communication, organization, contribution and creative skills in the delivery of project participation


Independently function and problem solve using critical thinking skills.

Exhibit and practice effective organizational skills necessary to manage competing priorities and meet established client expectations. Proactively communicate internally/externally if unable to meet established deadline to re set expectations.

Demonstrate acceptable product and industry knowledge


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/ is desired

Claims/ is desired

Customer Service/ is desired

Marketing/ is desired


Functional - Customer Service//1-3 Years

Functional - Sales & Service//1-3 Years

Functional - Claims//1-3 Years


Technical - Desktop Tools//1-3 Years/End User

Technical - Remote Access//1-3 Years/End User


Service/Case Administration/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION


Leadership/Collaborating for Results/FOUNDATION

Telework Specifications:

Flexible Telework/Office based schedule (must live near certain office location)


Growing segment with opportunity for expansion in responsibilities.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service