Aetna EAP Clinical Counselor in Plantation, Florida

Req ID: 45360BR

POSITION SUMMARY

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.

Fundamental Components:

Member Support Counseling Informational Services Team member support

License Required. Experience in facilitating client positive behavioral change. Strong computer & literacy skills. Bilingual applicants& Crisis intervention skills preferred. Ability to establish and maintain a high level of customer trust and confidence. 5 years of EAP, BH or Social Services experience preferred. Experience in handling mental health and psychiatric issues, & family situations.

BACKGROUND/EXPERIENCE desired:

Experience in client positive behavioral change

Call Center experience.

Crisis intervention skills preferred

Demonstrated ability to establish and maintain a high level of customer trust and confidence.

Strong computer and literacy skills

1-3 years of EAP, BH or Social Services exp preferred

Exp in handling mental health and psychiatric care, family situations, relationsh

EDUCATION

The highest level of education desired for candidates in this position is a Master's degree.

LICENSES AND CERTIFICATIONS

Mental Health/Licensed Clinical Social Worker is desired

Mental Health/Licensed Mental Health Counseler is desired

Mental Health/Licensed Professional Counselor is desired

Mental Health/Marriage & Family Therapist is desired

FUNCTIONAL EXPERIENCES

Functional - Clinical / Medical/Direct patient care (hospital, private practice)/1-3 Years

Functional - Clinical / Medical/Concurrent review / discharge planning/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Explorer/1-3 Years/Power User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/Power User

Technical - Desktop Tools/Microsoft Word/1-3 Years/Power User

REQUIRED SKILLS

General Business/Communicating for Impact/FOUNDATION

General Business/Maximizing Work Practices/FOUNDATION

Leadership/Collaborating for Results/ADVANCED

DESIRED SKILLS

Leadership/Driving a Culture of Compliance/FOUNDATION

Service/Creating a Differentiated Service Experience/FOUNDATION

Service/Working Across Boundaries/ADVANCED

Telework Specifications:

Position is support of dedicated Team

ADDITIONAL JOB INFORMATION

EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care