Aetna VA Medicare DSNP Account Associate in Richmond, Virginia

Req ID: 44742BR

Candidate is expected to work from Richmond, VA office location.


Supports account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies.

Fundamental Components:

Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas. (*)

Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. (*)

Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages. (*)

May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. (*)

May assist in constituent training on product and policy questions. (*)

May take initial calls for direct sales requests and forward requests to appropriate sales staff. (*)


2-5 years of health insurance industry experience REQUIRED.

1+ year Medicare Product experience is strongly preferred.

Depending on role, knowledge of sales support and underwriting functions is preferred.

Bachelor's degree desired or equivalent work experience.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years


Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/4-6 Years/End User


Service/Providing Solutions to Constituent Needs/FOUNDATION

Service/Improving Constituent-Focused Processes/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION


Service/Working Across Boundaries/FOUNDATION

Leadership/Fostering a Global Perspective/FOUNDATION

Leadership/Collaborating for Results/FOUNDATION


Are you ready to join a company that is changing the face of health care across the nation? Aetna Better Health of Virginia is looking for people like you who value excellence, integrity, caring and innovation. As an employee, youll join a team dedicated to improving the lives of Virginia Medicaid Long Term Services and Supports members. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of Virginia, and we will support you all the way.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service