Aetna Health Coach Associate in Rolling Meadows, Illinois
Req ID: 37879BR
Responsible for communicating and managing patients in a telephonic disease management program. Screen member to identify needed medical services, modifiable risk factors, educational needs and identifies or refers cases for other services
Intervenes to positively effect healthcare outcomes * Applies data driven methods of identification of members * Conducts individualized clinical assessments of members care needs * Promotes communication, both internally and externally, to enhance effectiveness of medical manaagement services (member, family and health care team members respectively) * Reinforces appropriate self-care teaching and monitoring, provides up-to-date health care information to help facilitate the members understanding of his/her conditions * Helps member actively and knowledgeably participate with their provider in their own health care decision-making * Use of motivational interviewing techniques to support member behavior change * Evaluates the members progress in meeting established goals and revises the care plan accordingly * Committment and passion for patient/member education * Cubicle environment, must be able to use headset and talk and type data into member file at same time
LPN, 3-5 years of clinical experience required. Previous coaching experience preferred
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Nursing/Licensed Practical Nurse (LPN) is desired
Benefits Management/Encouraging Wellness and Prevention/ADVANCED
Benefits Management/Understanding Clinical Impacts/FOUNDATION
Leadership/Collaborating for Results/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Health Care