Aetna After Hours Customer Service Representative in Sandy, Utah
Req ID: 37685BR
This position will include night or weekend shift and candidates should be comfortable working those hours.
Handles customer service inquiries and problems via telephone, internet or written correspondence. The position helps to provide member satisfaction, and providers through a fully-integrated organization staffed by knowledgeable, customer focused representatives.
Fundamental Components includes, but are not limited to:
This position offers a multidisciplinary team environment working with mental health clinicians and customer service representatives while servicing Aetna members.
2-3 years customer service experience; Required
1-3 years of behavioral health experience working with mental health population; Preference
Ability to manage multiple tasks, Required
Excellent computer skills; Required
The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
LICENSES AND CERTIFICATIONS
Customer Service/Associate Customer Service Specialist is desired
Mental Health/ is desired
Insurance/America's Health Insurance Plans is desired
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Benefits Management/Interacting with Medical Professionals/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Leadership/Developing and Executing Strategy/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Customer Service