Aetna Customer Service Representative in Scottsdale, Arizona

Req ID: 37987BR

This is an office based role in Scottsdale, AZ.

POSITION SUMMARY

Customer Service representative will take incoming calls for ASA, Cofinity & First Health prooducts. Resolving claim issues, providers validation, providers participation. The positions may require outbound calls to Payers & Providers.

BACKGROUND/EXPERIENCE

Minimum of 1 year of call center experience is required

Customer service - production environment/1-3 Years is required

Member communications/1-3 Years is preferred

Provider communications/1-3 Years is preferred

EDUCATION

The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

REQUIRED SKILLS

Service/Handling Service Challenges

Service/Working Across Boundaries

DESIRED SKILLS

Service/Demonstrating Service Discipline/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION

ADDITIONAL JOB INFORMATION

Fast pace position with the opportunity to learn several different products under Aetna.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Customer Service