Aetna National Accounts Account Manager in Seattle, Washington

Req ID: 37800BR

10-25% of travel is required for this role.

POSITION SUMMARY

Develop mutually rewarding working relationships with major National Account customers, consultants and National Account Executives through superior customer service to assigned accounts. Manage Aetna's full spectrum of products (Health, Specialty Health, and Group Insurance).

Fundamental Components include but are not limited to:

Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues). Offers creative product and service solutions to address client's evolving needs. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account teams business plan for each customer. Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs. Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation.

BACKGROUND/EXPERIENCE

2-5 years industry or customer service experience is required

1-3 years of account management experience is required

Strong presentation skills are required

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Life and Health Insurance License is required to be obtained once hired.

FUNCTIONAL EXPERIENCES

Account Management/1-3 Years

Fully insured products/1-3 Years

Self insured/stop loss products/1-3 Years

TECHNOLOGY EXPERIENCES

Microsoft Outlook/1-3 Years

Microsoft Word/1-3 Years

Microsoft PowerPoint/1-3 Years

Microsoft Excel/1-3 Years

REQUIRED SKILLS

Sales/Knowing Customers

Service/Case Administration

DESIRED SKILLS

Sales/Selling Products and Services

Service/Demonstrating Service Discipline

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service