Aetna Director of Large Group Account Management (Middle Market) in St Louis, Missouri

Req ID: 37824BR

POSITION SUMMARY

Lead the market account management team to be the best in class within the market and experts of the Aetna products, tools and systems so as to provide exceptional service, and a consultative sales approach to retain, grow and cross-sell products on their block of existing Aetna accounts.

Fundamental Components:

Achieves cross sell, growth/retention and profitability targets and strives to exceed customer satisfaction levels

Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business. Ensures alignment with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.

Manages, develops and cultivates relationships with constituents (producers, plan sponsors, customers and providers) as appropriate.

Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents objectives.

Manages and executes the sales process (i.e., quoting, proposal, installation, producer license and appointment, status documentation) in collaboration with the internal constituents as necessary.

Ensures team members create open enrollment strategy with producer and plan sponsor to maximize enrollment.

Manages team in working with plan sponsor services to ensure case is installed correctly.

Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.

BACKGROUND/EXPERIENCE desired:

10 years sales/account management experience, negotiating, servicing customers, multiple products and funding

Experience in management/leadership of a team to achieve established goals

Industry experience preferred with specialty in larger customers

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service