Aetna Integrated Services Spec in Tucson, Arizona

Req ID: 37817BR

POSITION SUMMARY

Provide timely processing of provider invoices while maintaining a high level of quality in adherence to the prior authorization guidelines. Work cross-functionally to deliver exceptional customer service to resolve issues that prevent the processing of provider invoices. Ability to negotiate with providers, as needed, to deliver a cost savings benefit to our clients.

Fundamental Components:

Proficient communicator both written and verbal

Ability to collaborate to achieve common goals

Attention to detail

Proven ability to multitask with the use of multiple tools

Effectively solve problems

BACKGROUND/EXPERIENCE desired:

Minimum of one year recent and related Contact Center customer service or enrollment, accounts receivable or claims processing experience

Experience with a Windows-based pc environment and in utilizing common office applications, including email, MS Word, Excel, and PowerPoint.

Knowledge of Durable Medical Equipment (DME), Home Health or clinical settings preferred.

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Job Function: Customer Service