Aetna Inbound/Outbound Queue Associate in Wichita, Kansas

Req ID: 38290BR

This is an office based role in Metairie, LA.

This role will require an 8 hour shift between the time frame of 8am-8pm Monday-Friday.


Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Service Programs. Promotes/supports quality effectiveness of Healthcare Services within a structured high volume Call Center environment.

Fundamental Components include but are not limited to:

Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues.


2-4 years experience as a medical assistant, office assistant or other clinical experience.

Effective communication, telephonic and organization skills.

Experience in a high volume call center is required

Medical Terminology a plus.

Strong computer skills.

Ability to use multiple systems simultaneously to search out information.


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Customer service - production environment/1-3 Years


General Business/Communicating for Impact/ADVANCED

Service/Demonstrating Service Discipline/FOUNDATION

Service/Handling Service Challenges/FOUNDATION


General Business/Maximizing Work Practices/ADVANCED

Service/Working Across Boundaries/FOUNDATION

Technology/Leveraging Technology/FOUNDATION


Strong customer service skills are required with clear, articulate speech. Prior customer service experience in a fast paced call center environment is preferred. Strong computer skills with experience in a Windows environment. Effective verbal and written communication skills. Knowledge of medical terminology and coding a plus. The candidate should possess the ability to ask appropriate questions and handle difficult situations as necessary. The ideal candidate must be able to adapt to change and be comfortable in a fast paced, structured environment. Ability to be a team player and work cooperatively. Excellent attendance and punctuality is essential.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Health Care