Aetna Customer Service Rep in Albany, New York
Req ID: 55886BR
This position is in the Student Health unit which handles customer service inquiries and problems via telephone from college students and their representatives. Inquiries can be basic or complex in nature. Our mission is to increase member satisfaction, retention, and growth by efficiently delivering competitive services to students through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
**Must be available to work 12noon - 8:30pm
Answer questions and resolve issues based on phone calls from members. Document and track contacts. Explain plan coverage details and verify member plan eligibility in accordance with contract documents. Educate callers on our self-service options. Research and explain our claim adjudication practices. Explain enrollment and waiver options for students and their dependents. Use applicable system tools and resources to respond to inquiries received.
Must demonstrate the ability to be empathetic and compassionate. Must be patient and a good listener. Ability to simultaneously use multiple computer applications required. Must possess strong analytical and problem-solving skills. Customer Service experience in a transaction based environment such as a call center or retail location preferred but not required. Our hours of operation are Mon-Fri 8:30AM-8:30PM EST. The schedule for this role is for 12 noon- 8:30pm. Candidates must be able to work any 8 hour shift within those time frames however, at this time we are seeking those who can work the later hours.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
ADDITIONAL JOB INFORMATION
Working at Aetna, particularly with its student members, is an opportunity to re-shape healthcare for America and across the globe. We are committed to developing solutions to improve the quality and affordability of healthcare. We care about our members, providers and communities that we serve and each other. We are inspired to make a difference, committed to demonstrating integrity and excellence which is the Aetna Way.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.