Aetna Sr App Support Analyst in Alpharetta, Georgia
Req ID: 52648BR
POSITION SUMMARY - Candidates must be able to work in the Alpharetta GA office.
The Senior Application Support Analyst will be responsible for managing the Population health Management IT systems which are used in providing personalized insights & resources to our members to achieve their best health. The analyst will support the applications through incident management and problem management processes, handle the service requests and ensure the optimum reliability and availability of the systems. The Application Support Analyst will be responsible for executing processes using the tool, managing data, analyze and solve the issues and delivering results to the stakeholders in the platform.
Manage the application support and operations work stream which will include incident management, troubleshooting through data and code analysis and handling service requests.
Day to day management and support of the IT systems
Work with business areas to define and synthesize requirements for service requests
Work with release team to coordinate releases and resolve other platform issues
Perform data integrity checks and cleanup
Run data feed imports and exports to and from various interfacing systems
Support the business processes
Work with other technology areas to implement system integration between the upstream/downstream systems
Create dashboards and reports for stakeholders and end users
Support & troubleshoot the interaction with the third party systems integrations working with corresponding vendor teams.
Work with additional stakeholders such as Global Security, Business Continuity, Compliance, Internal Audit, and others to support needs related to the platform
Create end-user documentation
Assist the end-users and power users on how to use the system
4+ years work experience that reflects a proven track record or proficiency in the competencies noted below -
Experience as Application Support Specialist, or equivalent work experience and associated knowledge.
Technical skillset required Java J2EE, JBOSS, Linux, Oracle DB, PL/SQL
Exposure to support processes, incident management, problem management
Working knowledge of tools such as ServiceNow, CA Agile Central, SPLUNK
Ability to communicate technical concepts in plain language
Knowledge of structured IT application development lifecycles and methodologies
Ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions, and procedures
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Information Technology/Application maintenance & support/4-6 Years
Technical - Development Languages/Java 2 Enterprise Edition/4-6 Years/System Support
Technical - Database/Oracle/4-6 Years/System Support
Technical - Operating Systems/Linux/1-3 Years/System Support
ADDITIONAL JOB INFORMATION
Come join Population Health team and be part of opportunity to re-shape healthcare for America and across the globe.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Information Technology