Aetna Commission Specialist in Blue Bell, Pennsylvania
Req ID: 52283BR
This position is customer service centric, addressing compensation inquiries and processing critical data. It incorporates the ability to effectively meet service level standards and work in a team environment.
Associates in this role are tasked with multiple functions, including but not limited to customer support, data analysis and account reconciliation, data entry, and conflict resolution, and phone inquiries to ensure that broker commission payments are consistently issued timely and accurately.
Complete data analysis and account reconciliation reviews across multiple source systems to respond to various customer inquiries.
Provide customer support and facilitate conflict resolution for complex commission payment issues for a variety of internal and external customers.
Gather and provide timely commission and payment information in response to broker inquiries via written request or 800 line calls.
Ability to answer 800 line calls in a professional demeanor; respond to caller in a clear and concise manner.
Data processing and problem resolution for various accounts payable inquiries, including but not limited to assignment of commissions; data processing of broker/plan sponsor relationships, data processing of compensation scale assignments for multiple products across Aetna Platform.
" 2+ years experience customer service/conflict resolution
" 2+ years experience accounts receivable or accounts payable
" Strong reconciliation, organization, and prioritization skills
" Strong written and verbal communication skills
" Proficient with MS Office applications
" Experience navigating systems helpful
" Some college preferred but not required
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service