Aetna MMA Associate Account Manager in Blue Bell, Pennsylvania

Req ID: 52827BR

POSITION SUMMARY

Provides proactive account management support, works in collaboration with account manager and customer to discuss service levels and expectations; manages process improvements; review operation of benefits plans; identify gaps in service levels; determine root causes and develop solutions.

Fundamental Components:

Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. Responds to customer's requests for network analysis, benefit plan design changes, and benefit questions and clarifications. Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of client deliverables including utilization meetings. Leads the account management team on plan administration activities, including installation, plan set-up, eligibility, billing, drafting, and reporting by working proactively with support areas. Manages and attends all open enrollment activities.

*this role is preferred to sit in Harrisburg with flexibility in Blue Bell PA

BACKGROUND/EXPERIENCE desired:

3-5 years industry or customer service experience preferably with complex accounts.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Licensed Life and Health Producer is desired

FUNCTIONAL EXPERIENCES

Functional - Products-Medical/Active Benefit Design/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years

REQUIRED SKILLS

General Business/Managing Sales Relationships/ADVANCED

Sales/Knowing Customers/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION

DESIRED SKILLS

Leadership/Collaborating for Results/FOUNDATION

Sales/Selling Products and Services/FOUNDATION

Service/Case Administration/FOUNDATION

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service