Aetna Small Group Account Manager - International in Blue Bell, Pennsylvania

Req ID: 49595BR

POSITION SUMMARY:

The International Small Group Account Manager is responsible for managing a book of business consisting of customers with expatriate employees. This Account Manager will also manage customers on our WorldTraveler business travel policy. The Small Group Account Manager will work with internal and external business partners in support of their assigned customers.

Fundamental Components:

Aetna International is looking for a motivated, energetic individual to join the East Region Account Management team. The Small Group Account Manager will be assigned to a specific book of business for small groups (2-10 employees) and will be responsible for managing the day to day incoming requests from producers and plan sponsors.

As the Account Manager, the candidate will: Develop and maintain favorable relationships with Aetna International's customers and brokers through superior customer service; retain and grow the client relationship and effectively position our products with an emphasis on expanding the assigned book of business; communicate and present information to audiences at all levels, both internally and externally; travel to customers and brokers as necessary; work to develop and maintain understanding of the international business environment; and provide input to product development areas as appropriate to ensure competitive products and services.

BACKGROUND/EXPERIENCE desired:

3-5 years industry or customer service experience preferable.

EDUCATION:

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES:

Functional - Customer Service//1-3 Years

Functional - Products-Medical//1-3 Years

Functional - Sales & Service//1-3 Years

Functional - Products-Medical//1-3 Years

POSSIBLE WORK LOCATIONS:

New York, NY; Hartford, CT; Allentown, PA; Blue Bell, PA; Linthicum, MD and McLean, VA

ADDITIONAL JOB INFORMATION:

The Account Manager will have the opportunity work with colleagues from across the globe and learn about the healthcare industry from a multi-cultural perspective.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service