Aetna Manager of Interaction Design in Burlington, Massachusetts

Req ID: 49708BR

POSITION SUMMARY

Aetna Consumer Health & Products (CHP) mandate is to transform health and wellness via products that enable consumer engagement and a best-in-class experience. This team is responsible for Aetna's digital strategy and all digital products; as well as the development road map and execution of the roadmap. A key part of this team is to build an integrated platform and underlying products to drive engagement and revolutionize health and wellness.

Aetna is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to developing software within Aetna, using the latest design approaches, technologies, and processes. Aetna Digital is a newly formed startup like business unit within Aetna, which will design, build and deliver a completely new and integrated digital experience for our users.

We are looking for a Manager of Interaction Design, for our Cloud Platform Engines and Portal Capabilities, to able to work and collaborate with our Design, Research, Product Management, and Engineering teams. They will be responsible for translating requirements and research findings into into sitemaps, user flows, customer journey maps, wireframes, and prototypes. The IxD manager will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with usability-testing and analytics.

Fundamental Components:

Translate concepts into user flows, wireframes, and prototypes that lead to intuitive user experiences. Facilitate the product vision by coordinating with research, concepting, sketching, prototyping and user-testing experiences for digital products. Design and deliver user flows, user journeys, wireframes, and prototypes optimized for a wide range of devices and interfaces. Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. Take a user-centered design approach and rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Mentor junior team members

BACKGROUND/EXPERIENCE desired:

Five or more years of IxD/UxD design experience. Preference will be given to candidates who have experience designing experiences that empower the key personae of Digital Transformation in Healthcare: App Developers, Data Scientists, IoT Developers, and Clinicians. Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet user needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. Ability to iterate designs and solutions efficiently and intelligently. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. A clear understanding of the importance of user-centered design and design thinking. Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval. Be passionate about resolving user pain points through great design. Be open to receiving feedback and constructive criticism. Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.

EDUCATION

Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

Dollar-for-dollar match up-to 6% of your 401(k) contributions! Health care (HSA/FSA), dental, vision benefits, PTO Gym / Showers A top of the line MacBook Pro Sit/stand desk Free Parking (Burlington, MA office) Aetna-sponsored refreshments, Friday lunches, etc. $200/yr towards wellness - gym membership, fitbit, treadmill Up-to 5K a year toward tuition reimbursement Reimbursement also available for additional Certification, Training & Conferences

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology