Aetna Senior Account Manager - NAT (Work from home - Chicago area preferred) in Champaign, Illinois

Req ID: 49479BR

POSITION SUMMARY

Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components:

  • Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.

  • Coordinate implementations, facilitate employee meetings/communications.

  • Offer creative product/service solutions to address plan sponsor's evolving needs.

  • Work with Member/Employer Services to proactively meet member/consultant/plan sponsor needs through procedural knowledge & administrative actions.

  • Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.

  • Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.

  • Proactively identifies potential service issues and takes steps to resolve those service issues that arise.

  • Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.

  • Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

    BACKGROUND/EXPERIENCE desired:

    5-10+ years sales and/or account management experience. Proficient & knowledgeable of Aetna enrollment, eligibility, customer service, email & Intranet systems. Partner with Account Executives to develop annual business plans & strategic knowledge of the local market competition. Proven track record of maintaining customer accounts through exceptional service. Detail oriented & able to multi-task. Available to attend training/conferences throughout year.

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    LICENSES AND CERTIFICATIONS

    Insurance/DOI State of lllinois ACC/Health is desired

    FUNCTIONAL EXPERIENCES

    Functional - Sales & Service/Account Management/4-6 Years

    Functional - Sales & Service/Complex negotiations/4-6 Years

    Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

    Functional - Sales & Service/Self insured/stop loss products/4-6 Years

    Functional - Sales & Service/Strategy development/4-6 Years

    TECHNOLOGY EXPERIENCES

    Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

    Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

    REQUIRED SKILLS

    Leadership/Collaborating for Results/ADVANCED

    Service/Case Administration/MASTERY

    Service/Providing Solutions to Constituent Needs/ADVANCED

    DESIRED SKILLS

    Leadership/Driving a Culture of Compliance/FOUNDATION

    Sales/Selling Products and Services/ADVANCED

    Telework Specifications:

    Full-Time Telework (WAH) based in the North Central region.

    ADDITIONAL JOB INFORMATION

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service