Aetna Sr App Support Analyst in Chantilly, Virginia
Req ID: 52053BR
The position of Sr. Application Support Analyst will execute and lead specific deliverables and activities to service requests for business system changes
Fundamental Components:· Ensure the management of Service Requests follow documented standard procedures including the following:
Support Project Manager to ensure on time delivery and within budget for SRs
Provide up to date status on Service Requests
Meet release dates for Service Request delivery
Ensure all Service Requests estimates are gathered and documented
Conduct walkthrough of business requirements and quality expectations
Provide input and review of test scenarios.· Conducts interviews, fact-finding, and independent research to design creative, progressive IT solutions for the most complex customer issues.· Conducts or leads business impact analysis of system defects, control/audit deficiencies, outages and enhancements.· Generates and/or manages the Problem/Service Request documentation build requirements and assist with prioritization of IT resource allocation with implementing small enhancements, and fixes.· Leads and provides expert consulting for both IT and Business areas (e.g., Processing, SMU, Legal, RPC etc.) on system functionality inquiries· Provides the translation of business needs into Business Requirements within specified time frames· Contributes to the collaborative system and data design sessions with the user community, technical architecture resources, and development resources· Participates in the design and mapping of data conversion strategies· Develops Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities.· Completes activities on time and within budget, and proactively identifies and communicates issues that may jeopardize delivery dates or budget· May assist in the training of less experienced staff and may assume supervisory responsibility in the absence of the supervisor. BACKGROUND/EXPERIENCE DESIRED:· 4+ years work experience that reflects a proven track record or proficiency in the competencies noted.
EDUCATION· Associate's degree or equivalent experience.
Functional - Information Technology
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Information Technology