Aetna Client Benefit Analyst in Chicago, Illinois

Req ID: 56618BR

POSITION SUMMARY:

bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

FUNDAMENTAL COMPONENTS:

Responsibilities of the Analyst:

  • Build client sites, including benefit plan rules, details, prices, text and documents

  • Test client sites to ensure proper functionality and quality

  • Conduct regression testing to discover software enhancements or needs

  • Import data into system as needed and assist with ad hoc client projects

  • Prepare employee and employer communication documents

  • Triage client tickets and questions via email and voicemail and provide next response time

  • Audit system data from various sources and produce reports about summary and details

  • Assist call center through answering inbound calls from specific clients and their employees

  • Resolve any data discrepancies with external vendors

  • Perform billing tasks such as invoice generation, posting payment, and reconcile receivables

    BACKGROUND/EXPERIENCE DESIRED:

  • 2+ years of professional client facing experience within in analysis and data management

  • Advanced proficiency in MS Excel, working knowledge of MS Office products, Internet Explorer

  • Extensive experience with databases, as well as data interpretation and data manipulation

  • Knowledge of managed care products including HMO, PPO, and Medicare Part D

  • Healthcare industry background

  • Strong organizational skills.

  • Excellent verbal and written communication skills.

EDUCATION:

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION:

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.