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Aetna Director in Chicago, Illinois

Req ID: 66123BR

Job Description

POSITION SUMMARY

bswift is looking for an experienced Director to join our Direct Team. The primary objective of this position is to manage and inspire bswift’s client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service.

Fundamental Components included but are not limited to:

Fundamental Components:

Responsibilities include, but are not limited to:

Lead and manage the team to achieve individual, team and company goals

Provide appropriate direction, coaching and feedback to maximize individual and team performance results

Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.

Participate in and/or lead client demos and/or client training sessions, where applicable.

Continuously refine and improve processes

Develop and maintain quality assurance processes

Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.

Assist in product development & quality assurance efforts as required

Assist in sales and marketing efforts as needed

Qualifications Requirements and Preferences:

Qualifications/Experience/Skills/Other Requirements:

5+ years Employee Benefits administration experience

A leadership style that reflects and reinforces bswift core values

Strong people management skills

Ability to assist and equip others to efficiently solve complex problems

Strong customer service orientation

Strong verbal and written communication skills

Willingness to work nights and weekends when necessary

B.A. or B.S. required

BACKGROUND/EXPERIENCE desired:

3+ years of Account Management experience.

10+ years of related industry experience.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales / Distribution Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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