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Aetna Project Manager: Open Enrollment and Special Projects in Chicago, Illinois

Req ID: 70703BR

Job Description

The person in this role will be a key member of our benefits service delivery team spanning across our service center and client services team.

  • The role will be a key driver in Open Enrollment Planning and Execution

  • The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations.

  • Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key!

Fundamental Components included but are not limited to:

  • Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work.

  • Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external).

  • Negotiates to obtain additional resources (may be cross functional/segment).

  • Responsible for the budget and/or financial implications of the project.

  • Identifies issues that may stall project and works with manager to address them.

  • Tracks progress and communicates project status on a regular basis to all impacted parties.

  • Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion.

  • Acts as an advocate for change may require influencing others to see the value in project.

  • Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties.

  • May coach or mentor others by providing work direction.

  • May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.

  • May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization.

  • Develops recommendations based on complex data and root cause analysis.

  • May serve as a Subject Matter Expert.

Open Enrollment

  • Lead Project Manager for Open Enrollment and Special Projects

  • OE Lead Resource Manager (Ramp Up and Ramp Down)

  • Creates and own SC Open Enrollment Project Plan and Updates

  • Responsible for ensuring OE readiness: Requirements, Space and Equipment, Staff Onboarding, Content Management, and Training

  • Schedule, Lead, and report out OE status delivery to SC leadership

  • Work directly with service Center Operations Leader, Workforce Management, and COE lead to improve Open enrollment employee and client experience

SC Technology Transformation

  • SC Technology Transformation resource- Scoping and Deployment

  • Identify automation opportunities to streamline processes and reduce cost

Special Projects

  • Support the development of Best Practice Standards and Governance

Qualifications Requirements and Preferences:

  • Results driven leader with 3-5 years of experience in benefits administration knowledge, open enrollment., project management, resource management, and service center operations.

  • Ideal candidate would be located in either Chicago, IL, High Point, NC or Fresno, CA

Additional Job Information:

Ability to communicate effectively with management.Ability to work collaboratively within work teams.Excellent verbal and written communication skills.Strong organization skills.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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